In the Code, 'you' denotes the Audio Rig member and 'we' SudeepAudio.com as the card issuer. The standards of the Code are governed by the three key commitments detailed below.

Unless stated otherwise, all parts if this Code applies to all our Audio Rig card services, whether we provide them across the counter, over the phone, on the internet or by any other method.

Commitments outlined in this code are applicable under normal operating environment. In the event of force majeure, we may not be able to fulfill the commitments under this Code.

2.1

Act fairly and reasonably in all our dealings with you by:

• Making sure our services meet relevant laws and regulations ensuring that our dealings with you will rest on ethical principles of integrity and transparency.
• Making sure our services meet relevant laws and regulations ensuring that our dealings with you will rest on ethical principles of integrity and transparency.
• Not engaging in any unlawful or unethical consumer practice.

Audio Rig Membership Card is a plastic card (without any credit / debit facility), which allows you to save / get special offers from Audio Rig Affiliates.

2.2

Help you to understand how the following information in a simple language:

• What are the benefits to you
• How you can avail of the benefits
• What are their financial implications
• Whom you can contact for addressing your queries and how

2.3

Deal quickly and effectively with your queries and complaints by:

• Offering channels for you to route your queries
• listening to you patiently
• accepting our mistakes, if any
• correcting mistakes/implementing changes to address your queries
• communicating our response to you promptly
• telling you how to take your complaint forward if you are not satisfied with the response

Information (To help you to choose products and services, which meet your needs)

3.1

Before you become an Audio Rig member, we will:

• Give you information explaining the key features of our card products including applicable fees and charges. These are clearly mentioned on the website.
• Advise you what information/documentation we need from you to enable us to issue the card to you. We will also advise you what documentation we need from you with respect to your identity, address, etc. and any other document that may be stipulated by statutory authorities (if any), in order to comply with legal and regulatory requirements.
• Verify the details mentioned by you in the card application by contacting you on your residence and/ or business telephone numbers and /or physically visiting your residence and/or business addresses through agencies appointed by us for this purpose, if deemed necessary by us.

3.2

3.3

3.4

3.5

3.7

Fees / Charges

4.1

You find our schedule of common fees and charges :

• In our application form
• Referring to the website
• Calling up our Audio Rig Marketeers (ARMs)

Changes in our Fees

4.2

Marketing Ethics

5.1

Field Personnel - AUDIO RIG MARKETEERS (ARMs)

• Our sales representatives will identify themselves when they approach you for selling card products.
• We have prescribed a code of conduct for our AUDIO RIG MARKETEERS (ARMs) whose services we may avail to make Audio Rig membership card products.
• In the event of receipt of any complaint from you that our representative has engaged in any improper conduct, we shall take appropriate steps to redress the complaint.

5.2

Telemarketing

• If our tele-marketing staff / agents contact you over phone for selling any of our Audio Rig membership card products or with any cross sell offer, the caller will identify himself / herself and advise you that he / she is calling on our behalf.

Issuance of Audio Rig membership card

6.1

We will dispatch your Audio Rig membership card only to the mailing address mentioned by you through courier / post.

This process takes 3-4 weeks on receipt of your application. Till then you will be emailed a temporary membership letter that you can use in lieu of the card.

6.2

Account Operations

Audio Rig membership card statements

7.2

7.3

The Audio Rig member have an option of either redeeming the points by claiming an eligible audio gift OR donating the points to our charity partner - Give India.

The points chart is on the website and will be updated time and again. It carries a detailed list of audio gifts with manufacturer names. The donations are managed completely by Give India's own feedback system.

7.6

Confidentiality of Account Details

8.1

We will treat all your information as private and confidential (even when you are no longer a member). We will not reveal transaction details of your accounts to a third party, including entities or group, other than in the following four exceptional cases when we are allowed to do it.

• If we have to give the information by law
• If there is a duty toward the public to reveal the information
• If our interests require us to give the information (for e.g, to prevent fraud) but we will not use this as a reason for giving information about you or your accounts (including your name and address) to anyone else, including other companies in our group, for marketing purposes.
• If you ask us to reveal information, or if we have your permission to provide such information to our group / associate / entities or companies when we have tie-up arrangements for providing other audio products.

Termination of Audio Rig membership card

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